Refund policy
Refund Policy
At Laurel & Thread, each piece is created with care and intention. We want you to feel at ease in what you wear — and confident when you shop with us. If something isn’t quite right, we’re here to help.
Returns
To ensure a smooth process, please initiate your return within 7 days of delivery. Items requested for return after this 7-day window will no longer be eligible for store credit.
Please ensure your item is packaged securely and returned in its original condition.
Non-Returnable Items
Gift Cards are considered a final sale item and are not returnable or refundable.
Refunds & Store Credit
At Laurel & Thread, we issue refunds in the form of store credit via an electronic gift card. Once your return is received and inspected to ensure it is in good condition, we will email or text your gift card to you.
Please note that this credit is valid for 60 days from the date the gift card is issued. Please allow 5–7 business days for processing once the item reaches us.
While shipping to you is always free, customers are responsible for covering return shipping costs. Shipping costs are non-refundable.
Exchanges
We do not process direct exchanges. If you need a different size or color, please place a new order using your store credit once your return has been approved and your gift card has been issued.
Questions
We’re here to help. For any return questions, reach out to us at info@laurelandthread.com — our team will respond within 1–2 business days.
Damaged or Incorrect Items
If your order arrives damaged or not as described, please contact us at info@laurelandthread.com within 5 days of delivery. We’ll gladly issue a replacement or refund.
How to Start a Return
To begin your return, please email us at returns@laurelandthread.com with your order number and a brief note. Please note that clear photos of the item may be required to issue your return label.
Laurel & Thread
Graceful simplicity. Everyday comfort.
Last updated on October 20, 2026, at 14:47 PM